Refund and Returns Policy

This Return and Refund Policy applies to purchases made on rustrend.com, operated by VAULTA LIMITED, a company registered in China, with its business address at Room 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, Hong Kong.

By placing an order on our website, you agree to the terms set out in this policy.

Returns Eligibility

Returns are accepted only for items that are unused, unworn, unwashed, and in their original condition with all original tags, packaging, and accessories intact. Items showing signs of wear, damage, alteration, or use will not be eligible for return.

For hygiene and safety reasons, certain items may be non-returnable where stated on the product page.

Return Request Period

Customers must submit a return request within fourteen days from the date of delivery. Requests made after this period may not be accepted.

To initiate a return, customers must contact us through the contact details provided on the website with their order number and reason for return. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as VAULTA LIMITED. is not responsible for returns lost during transit.

Returned items remain the responsibility of the customer until received and inspected by VAULTA LIMITED.

Inspection and Approval

All returned items are subject to inspection upon receipt. VAULTA LIMITED. reserves the right to refuse a return or refund if the item does not meet the eligibility conditions outlined in this policy.

Refunds

Once a return is approved, refunds will be processed to the original payment method used at checkout. Refund processing times may vary depending on the payment provider, and VAULTA LIMITED. does not control the time taken for funds to appear in the customer’s account.

Original shipping fees, customs duties, taxes, and handling charges are non-refundable unless the return is due to a confirmed error on our part.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you must notify us within seven days of delivery with clear supporting evidence, such as photographs. Upon verification, VAULTA LIMITED. will provide appropriate resolution, which may include a replacement, refund, or store credit at our discretion.

Exchanges

Exchanges are subject to product availability. Customers wishing to exchange an item should contact us prior to returning the product. Additional shipping fees may apply.

Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation is no longer possible and the return process must be followed instead.

Non-Refundable Situations

Refunds will not be issued for delays caused by courier services, customs clearance issues, refusal to accept delivery, incorrect shipping information provided by the customer, or failure to pay applicable customs duties or taxes.

Policy Updates

VAULTA LIMITED. reserves the right to amend or update this Return and Refund Policy at any time. Changes will take effect immediately upon publication on the website.

Contact Information

For return or refund enquiries, please contact us using the contact details provided on our website.