Frequently Asked Questions (FAQ)

What products does TY Naturals offer?

TY Naturals offers a curated selection of outerwear and apparel designed for everyday wear. Our collection focuses on comfort, durability, and timeless design, with pieces suitable for different seasons and lifestyles.

Where is TY Naturals based?

TY Naturals is operated by VAULTA LIMITED, a company registered in HongKong. Our business address is:

Room 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, Hong Kong.

Do you ship internationally?

We ship to selected domestic and international destinations. Available shipping locations are shown during checkout and may vary depending on logistics and courier coverage.

How long does it take to process an order?

Orders are typically processed after confirmation and verification. Processing times may vary depending on product availability, order volume, and public holidays.

How long does delivery take?

Delivery time frames are estimates and depend on the destination, courier operations, customs clearance, and other external factors. Estimated delivery times are displayed for reference only.

Can I change my order after it is placed?

Once an order has been processed, changes may not be possible. If you need to update your order details, please contact us as soon as possible and we will do our best to assist where feasible.

What is your return policy?

Returns are accepted in accordance with our Return and Refund Policy. Items must be unused, unworn, and in their original condition. Full details can be found on our Return and Refund Policy page.

What should I do if I receive a defective or incorrect item?

If you receive an item that is defective, damaged, or incorrect, please contact us within seven days of delivery with clear supporting information so we can review and assist.

Are all items eligible for return?

Some items may be excluded from return due to hygiene or safety reasons. Any non-returnable items will be clearly stated on the product page.

How can I track my order?

Tracking information will be provided once an order has been dispatched, where available. Tracking updates are subject to the courier’s systems.

How can I contact TY Naturals?

For enquiries or assistance, please contact us using the contact details provided on our website. Our team will respond as promptly as possible during business hours.